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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Christmas and New Year service arrangements

Information on our Christmas and New Year service arrangements.

Jump to: Bin collections | Housing | Customer service centres | Sport and Leisure | Bereavement and Registration | Libraries

Payments

Pay council bills and parking fines online, using our secure payments service, with your credit or debit card. These services are available 24 hours a day, 7 days a week. Use your computer, tablet or smartphone to make a payment.

Make a payment


Bin collections during the festive season

All bins must be presented by 6am.

Collections on 28th December and 4th January will be carried out as normal unless you are notified of alternative arrangements by letter. All bins must be presented by 6am.

Community recycling centres at Ayr, Troon, Maybole and Girvan will be closed on Christmas Day, Boxing Day, New Year's Day and 2 January. Normal operating hours will apply at other times.

You can arrange for your real Christmas tree to be recycled free in your brown bin by visiting www.south-ayrshire.gov.uk/winter-bins or telephoning 0300 123 0900 to arrange an uplift.

Commercial Waste customers requiring any additional collections over the festive period should call 01292 616 436 by Friday 17th December.

Check your bin day


Housing services

Housing Services will close at 4.45pm on Christmas Eve and will re-open on Wednesday 5th January 2021 at 8.45am (offices will remain closed due to Covid-19). 

If you are homeless and need help with temporary accommodation during this period, please contact the Homeless Standby Service on 0808 100 3151.

Making payments

To make a payment to your rent account, please call the council's Telephone Payment Service which is available 24 hours a day 7 days a week. Simply call 0300 123 0900 and remember to have your 13 digit payment reference (which can be found on your rent payment card) when you call.

Alternatively you can make a payment online

Emergency and standby services

To report an emergency repair at any time, please contact 0300 123 0900.

If you smell gas or detect a gas leak call the National Gas Emergency Service on 0800 111 999.


Customer service centres

Customer Services 0300 123 0900

Customer Services will continue to provide a telephone only service during the festive period on the dates and times noted below:

Friday 24th December open from 9:00 - 16:45 as normal

Monday 27th - Tuesday 28th December CLOSED

Wednesday 29th -  Friday 31st December OPEN from 9:00 - 16:45 as normal

Monday 3rd -  Tuesday 4th January CLOSED

Our phone lines will then re-open as normal on Wednesday 5th January at 9:00.  In line with government guidance our Customer Service Centres remain closed.


Sport and Leisure

 


Bereavement services and registration

Ayr office closes: Friday 24th December 2021 at 4.00 pm.

Office opening times:

Wednesday 29th December: 9:00am -  1:00pm

Thursday 30th December: 9:00am -  1:00pm

Friday 30th December: 9:00am -  1:00pm

Office re-opens:- Tuesday 5th January 2021: 8:45am

A telephone consultation service will be provided for urgent death registrations only and the contact details for the duty Registrar is given below.  If required, an emergency registration service will be provided. 

Duty Registrar

Duty registrar: Denise Glass

Telephone number: 07599143900

On-call: Sunday 27 December 2020 and Sunday 3 January 2021

Between the hours of 9am and 10am.

As per current arrangements during COVID-19, all registrations for South Ayrshire continue to operate from Ayr Registration Office over the festive period.


Libraries

The following are the festive openings at our library branches.

Alloway

Friday

24/12/2021

1pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

1pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Ayr Carnegie

Friday

24/12/2021

10am-1pm & 2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

10am-1pm & 2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Ballantrae

Friday

24/12/2021

10am-12noon

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

Closed

Thursday

30/12/2021

10am-12noon

Friday

31/12/2021

10am-12noon

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Forehill

Friday

24/12/2021

1pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

1pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Girvan

Friday

24/12/2021

10am-1pm & 2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

10am-1pm & 2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

John Rodie

Friday

24/12/2021

2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

Closed

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Maybole

Friday

24/12/2021

10am-1pm & 2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-12noon

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

10am-1pm & 2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Prestwick

Friday

24/12/2021

10am-1pm & 2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

10am-1pm & 2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Symington

Friday

24/12/2021

10am-12noon & 1pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

Closed

Thursday

30/12/2021

2pm-4pm

Friday

31/12/2021

10am-12noon & 1pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Tarbolton

Friday

24/12/2021

2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

Closed

Thursday

30/12/2021

10am-12noon & 1pm-4pm

Friday

31/12/2021

2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Troon/MERC

Friday

24/12/2021

10am-1pm & 2pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-1pm & 2pm-4pm

Thursday

30/12/2021

10am-1pm & 2pm-4pm

Friday

31/12/2021

10am-1pm & 2pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

Museums and galleries

The following are the festive openings at our museums and galleries.

Rozelle

Friday

24/12/2021

10am-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

10am-4pm

Thursday

30/12/2021

10am-4pm

Friday

31/12/2021

10am-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

McKechnie

Friday

24/12/2021

1pm-4pm

Saturday

25/12/2021

Closed

Sunday

26/12/2021

Closed

Monday

27/12/2021

Closed

Tuesday

28/12/2021

Closed

Wednesday

29/12/2021

1:30pm-4:30pm

Thursday

30/12/2021

1pm-4pm

Friday

31/12/2021

1pm-4pm

Saturday

01/01/2022

Closed

Sunday

02/01/2022

Closed

Monday

03/01/2022

Closed

Tuesday

04/01/2022

Closed

The Grain Exchange

Closed from Friday 24th December 2021 -  until Tuesday 11th January 2022.

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