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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Report food hygiene problems

Report food hygiene problems.

How to report

Report a food hygiene issue

Alternatively you can call 01292 618222 during office hours.

What sort of complaints do you deal with?

The Food Safety Team responds to complaints about food premises and foods that are sold to the public.

Complaints can vary from dirty premises, bad handling practices, foreign material being present within the food, mould growth, food being incorrectly labelled, or the composition of the food being wrong.

When making a complaint that involves a foodstuff, customers should ensure that the food is stored properly to ensure that there is no contamination or deterioration of the food before being analysed or examined.

What happens when I make a complaint?

Complaints are thoroughly investigated and enforcement action may be taken. If the food involved was produced outside our area we will refer the complaint to the Local Authority where the food was produced.

The investigating officer will determine the level of enforcement action. In some cases, reports may be made to the Procurator Fiscal.

 

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