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Household Waste Recycling Centres Booking System FAQs

Frequently asked questions about the booking system at the recycling centres.

How do I make a booking?

Once live, you will be able to access the booking system via our website. You will be asked to register details such as your name; address; vehicle registration and council tax number before selecting which centre you would like to visit and check availability of time slots to book.

How do I make a booking to visit as a pedestrian?

Our Troon, Girvan and Maybole sites accept pedestrian bookings. We are unable to accept pedestrian bookings online, therefore, please contact us on 0300 123 0900.

Can I book on the day?

Yes, you will be able to book a slot up to one hour in advance subject to availability.

Do I need to bring ID to the recycling centre to prove I am a South Ayrshire resident?

No, the online booking system will verify your address using your council tax reference number.

What do I need to register for the online booking system?

You will need a South Ayrshire address, your council tax reference to verify your address and your vehicle registration.

What are the benefits of the new system for me as a South Ayrshire resident?

You will have a guaranteed entry slot to the recycling centres which will minimise queues and delays. The booking system will also allow us to tackle abuse of our recycling sites from commercial users or residents who do not live within South Ayrshire.

Do I need to make an appointment to access my local recycling centre?

Yes, once the booking system goes live, you must book an appointment. Our sites will no longer accept any vehicles that show up without a booked time slot.

Why do I need to provide my vehicle registration?

We need you to provide your vehicle registration so that our site attendants can check-in bookings accurately and efficiently.

Why do I need to provide my council tax details?

We need you to provide your council tax details so that we can verify you are a South Ayrshire resident before a booking is made.

Where can I access my local recycling centre?

We have four recycling centres located at Heathfield (Ayr), Troon, Maybole and Girvan. Addresses and opening times for each of these sites can be found at Recycling points and centres

I need to cancel or rearrange my booking; how do I do this?

Please follow the link in your original booking confirmation email to cancel or amend your existing booking. Alternatively, if you do not have digital access contact us on 0300 123 0900.

I don't know my council tax reference number; how do I get it?

If you do not have your council tax reference number to hand, you can request a copy of your bill or by phoning 0300 123 0900.

I am new to the area and don't have a council tax reference yet; how do I make a booking?

Please contact us on 0300 123 0900 and we will be able to book in your visit if you have not yet received your council tax reference for your property.

I am a commercial permit holder; how do I make a booking?

Please call Waste Services on 01292 559 342 to discuss.

Is there a limit to the number of visits a household can make per day?

No, there is no limit to the number of visits a household can make to the recycling centres.

I am using a hire car/van to visit the site; how do I make a booking?

Please contact us on 0300 123 0900 and we will be able to book in your visit if you are using a hire car or van.

I do not have access to the internet; how do I make a booking?

If you do not have digital access, you can call 0300 123 0900 to register a vehicle and book a time slot. You will need to provide your name, address and council tax reference number for staff to be able to do this on your behalf.

I drove past the site and it doesn't look busy, why can't I just drive in?

The booking system ensures a constant flow of traffic through the sites and reduces congestion. In order to ensure that only South Ayrshire residents have access to the recycling centres, we need to ensure that all users of the sites have a valid booking. You can book a slot one hour in advance if there is availability.

I booked a slot using my car registration, but I am now borrowing someone else's car, what do I do?

Please contact us on 0300 123 0900. If it is the weekend, please proceed to the site for your allocated time slot and a site attendant will verify your booking using your name and address.

How early should I arrive before my slot?

Please do not arrive early for your slot as this can cause traffic build up at the recycling sites. Please arrive as close to your allocated time as possible.

How much time do I get during my slot?

Each booking slot is valid for 20 minutes.

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