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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Contact us in person

Our customer services team provide easy access to information, assistance and advice on a full range of council services.

Coronavirus (COVID-19)
Since lockdown in March 2020, our Customer Services team has been offering  a full service by phone on 0300 123 0900, by email and online.We have also introduced new initiatives such as phone appointments at no cost to customers. Going forward, we're looking at how and where we'll deliver face to face services as we emerge from the pandemic, in line with the Council's commitment to a green recovery.
We asked our customers to take part in a survey to find out what they think about the way we are delivering customer services now, and how they'd like to access customer services going forward. The survey ran for 8 weeks from March - May 2021 and 466 customers took part. We'll be running more surveys and consultations going forward.  Find out what customers told us in this Icon for pdf initial survey [1.46MB].

Customer service centres are closed during public holidays.

The Emergency Response Team, now run by the Health and Social Care Partnership, also offer a 24 hour service for a number of council services.

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