You will have a number of questions relating to the reopening of the courses.
We have tried to answer as many questions below, however if there is anything we haven't covered, please email email@example.com and we will endeavour to get back to you within 2 working days.
Why are you not selling the Traditional Season Ticket?
Our Season Ticket offers unlimited access to 8 courses throughout South Ayrshire. Due to the gradual relaxation of restrictions, with access to tee times also restricted, it may be several months before we are able to offer the Season Ticket in its traditional form.
Initially tee time intervals will be increased, and the size of groups restricted. This means the availability of tee times and group size will be around 25% of our usual capacity.
This may restrict your ability to be able to book the course and time that you want.
Is there a limit to the number of golfers per tee time?
Play will initially be limited to 2 per tee time at 15 minute intervals. Tee times will be available from 7am to 7pm daily.
All tee times will be available to FLEXI-Members, there will be no Visitor times available initially.
Is there a limit to the number of times I can book in a week?
To meet the anticipated demand for tee times, we may have to restrict the maximum number of bookings per golfer to 2 per week. This will be under constant review and will be immediately relaxed if we are sure there is enough capacity for everyone wishing to play.
When will we get back to normal play?
We simply do not know how things will progress. We may have to enter another period of lockdown and close the courses. The administrative resources required to start, stop and restart memberships, direct debits and issue refunds to all members would be an impossible task. The FLEXI-Membership, allows you to join as a member and to play golf immediately, however you will only pay for what you use with no long term commitment.
What is the FLEXI-Membership?
The FLEXI-Membership, is a points based membership which allows you to join online as a member and make payment online to top up your membership account. This removes the requirement to sign up and pay within the clubhouse, reducing the risk to our customers and staff. It also removes the requirement to check-in with the starter, however it is essential that you pre-book before arriving onsite.
How much does it cost?
To become a FLEXI-Member and play on the courses will cost as little as £50 and can be purchased in multiples of 50.
All memberrounds will cost 5 points, and guest rates will vary by course. Junior Golfers will only be charged 2 points per round (proof of age may be requested by a member of staff)
MEMBER GUEST RATES
Belleisle, Darley and Lochgreen
Fullarton and Seafield
Dalmilling and Girvan
How do I sign up?
The Golf Booking Line, 01292 616255, will be open from Tuesday 26 May and daily thereafter between 9am and 5pm.
You will then receive a confirmation email within 48hrs with instructions on how to register your online account. As soon as you have added points to your account, you will be ready to book your first round of golf.
To enable as many people to sign up as possible ahead of the reopening date, tee time bookings will not go live until Thursday 28 May*.
From the 5 June, the booking line will only be available Monday - Friday between 9am and 12noon.
*Dependent on the First Minister confirming the easing of lockdown restrictions on Thursday 28 May.
Can I come to the clubhouse to pay?
Initially no, the clubhouses will be closed, our staff on the course will also not be accepting any cash payments. All transactions must be completed online or on the telephone by Debit or Credit Card.
How does the points system work?
When you book your next round of golf points will then be automatically deducted from your account.
If you cancel your tee time with greater than 24hrs notice, they will immediately be refunded.
You may also use your points to pay for a guest (Member's guest rates apply).
If you are booking another FLEXI-Member into your tee time, their account will be deducted the required number of points.
*Telephone bookings will be available Monday - Friday 9am to 12noon only.
Why can I not use my points on any golf course?
Initially, due to travel restrictions, you will only be able to redeem points at a single location. These are; Troon Links, Belleisle Park, Dalmilling, Girvan or Maybole. We therefore encourage you to play at your nearest course.
As restrictions are lifted, we plan to be able to make points redeemable at any of the courses.
What if I still have points remaining when the traditional season ticket becomes available?
You can use them towards the cost of converting your FLEXI-Membership to one of our traditional Season Ticket types.
All points purchased will be valid until 31st March 2021.
Will I still be able to play if I don't want a FLEXI-Membership?
Initially no. Priority will be given to members only. Once travel, group size restrictions are relaxed and tee time availability increases, you will be able to pay to play as a visitor by booking online.
Is the FLEXI-Membership available for Juniors?
Not yet. The guidelines recommend that all juniors should play with an adult from their own household for now, a Junior Guest rate is available when booking online