EU Settlement Scheme Applications: Important Message about COVID-19 (update 28th May 2020)

The EU Settlement Scheme continues to perform well. With less than a year left to go until the deadline for applications, over 3.5 million people across the UK have applied and more than 3.2 million applications are concluded.

We are pleased to confirm that Home Office support services and application routes have now all fully reopened in line with public health guidance.

There continues to be a range of support available online, by email and telephone for those who have questions or need help applying.

Applicants can use the EU Exit: ID Document Check app to complete the identity stage of their application. The postal route for submitting identity documents has been reopened for applicants who are unable to use the EU Exit: ID Document Check app to verify their identity.

The EU Settlement Resolution Centre continues to provide support 7 days a week by email and telephone. Email enquiries can be made via the online contact form available here.

There are 57 voluntary and community sector organisations across the UK which can offer assistance online, over the telephone or by email to help more vulnerable or at-risk people to apply. Please check with the individual organisations for further details.

Additional support is available for those who do not have the appropriate access, skills or confidence to apply online through Assisted Digital, which can offer assistance over the telephone. Unfortunately, due to the ongoing Covid-19 (Coronavirus) situation, the Council has closed all South Ayrshire libraries until further notice. This includes Carnegie Library, Ayr and Marr Educational Resources Centre, Troon. Therefore, the hands on digital support that these two locations would normally provide in collaboration with Assisted Digital for EUSS applications is currently not available.

There is now less than 12 months before the deadline of 30 June 2021 for applications to the EU Settlement Scheme. There is plenty of support available online to support those looking to apply. There are also communications materials translated into 26 languages and alternative formats that can also be requested.

For the latest information on the scheme please visit

For more information on Brexit click here