EU Settlement Scheme Applications: Important Message about COVID-19 (update 19 Aug 2020)

The EU Settlement Scheme continues to perform well. With just over 10 months left to go until the deadline for applications, 3,805,200 million people across the UK have applied and 3,592,800 million applications are concluded. Of the 3.59 million concluded applications, 57% of applicants (2,041,200 million) were granted settled status and 41% (1,475,500 million) granted pre-settled status. Of the remaining applications, 36,500 received a withdrawn or void outcome, 34,900 were invalid and 4,600 were refused. Refusals are always a last resort and do not change that person's existing rights under EU law. In cases where an applicant is refused, the Home Office will write to them to explain why they have been refused and what steps they need to take.

The majority of applications, 3,467,200 have been received from England with an additional 190,600 from Scotland, 62,700 from Wales and 62,600 from Northern Ireland.

We are pleased to confirm that Home Office support services and application routes are all fully reopened in line with public health guidance.

There continues to be a range of support available online, by email and telephone for those who have questions or need help applying.

Applicants can use the EU Exit: ID Document Check app to complete the identity stage of their application. The postal route for submitting identity documents has been reopened for applicants who are unable to use the EU Exit: ID Document Check app to verify their identity.

The EU Settlement Resolution Centre continues to provide support 7 days a week by email and telephone. Email enquiries can be made via the online contact form available here.

There are 57 voluntary and community sector organisations across the UK which can offer assistance online, over the telephone or by email to help more vulnerable or at-risk people to apply. Please check with the individual organisations for further details.

Additional support is available for those who do not have the appropriate access, skills or confidence to apply online through Assisted Digital, which can offer assistance over the telephone. Unfortunately, due to the ongoing Covid-19 (Coronavirus) situation, the Council's libraries are unable to provide access to computers for the public until further notice. This includes Carnegie Library, Ayr and Marr Educational Resources Centre, Troon. Therefore, the hands on digital support that these two locations would normally provide in collaboration with Assisted Digital for EUSS applications is currently not available.

The deadline for applications to the EU Settlement Scheme is the 30 June 2021. There is plenty of support available online to assist those looking to apply. There are also communications materials translated into 26 languages and alternative formats that can also be requested.

For the latest information on the scheme please visit

For more information on Brexit click here.