Council Tax, benefits, Scottish Welfare Fund & welfare advice

Self-isolation support grant

Individuals who lose income as a result of being required to self-isolate during the COVID-19 pandemic

The Scottish Government has committed to providing a grant of £500 to people who are in work and get low income benefits, and who will experience reduced earnings if they are unable to work from home as a result of being required to self-isolate to prevent the spread of COVID- 19.

After the Test and Protect Service have contacted someone to self-isolate they will make arrangements for an application to be made. 

Payments will be made from 12 October 2020 to people who qualify and have been referred to make an application.  The Test and Protect Service will tell you the period of your self-isolation.  Applications for Self-Isolation Support Grant must be made within that period.  This is normally 14 days but will be confirmed by the Test and Protect Service.

You cannot make an application direct unless you have been contacted to do so.  You will only be contacted by the Council if you speak to the Test and Protect Service and give consent to share your data with the local authority.

The scheme will last until 31 March 2021.

Financial assistance

We know that for many people the impact of coronavirus (COVID 19) may be financial. We will therefore be providing as much assistance as possible in relation to your welfare rights, and money/debt advice via telephone and by email. 

To speak to one of our advisors,  please call 0300 123 0900 and ask for the Information and Advice Hub; alternatively you can email us at informationandadvicehub@south-ayrshire.gov.uk.

Foodbanks

We may also be able to provide those in crisis with a referral to local foodbanks. Please call 0300 123 0900 and speak with a Customer Services Advisor, who will complete your referral and provide you with information on which foodbank to attend.

Help with energy payments

If you are struggling to pay your fuel bills as a result of the coronavirus (COVID-19) outbreak, you may be able to get help from your energy supplier. Many energy suppliers are now offering assistance to prepay and credit meter customers.

You can find more information and advice on the Money Saving Expert website: https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/#energy

Citrus Energy can also help people who are in fuel poverty. Please note you can't contact Citrus Energy by phone at the moment, but you can contact them by e-mail at lemonaidref@citrusenergy.co.uk.

If you are in crisis, please contact our Information and Advice Hub at  informationandadvicehub@south-ayrshire.gov.uk or by calling  0300 123 0900.