Council Tax, Benefits and Welfare Advice
We know that for many people the impact of coronavirus (COVID 19) may be financial. We will therefore be providing as much assistance as possible in relation to your welfare rights, and money/debt advice via telephone and by email.
To speak to one of our advisors, please call 0300 123 0900 and ask for the Information and Advice Hub; alternatively you can email us at firstname.lastname@example.org.
We may also be able to provide those in crisis with a referral to local foodbanks. Please call 0300 123 0900 and speak with a Customer Services Advisor, who will complete your referral and provide you with information on which foodbank to attend.
Help With Energy Payments
If you are struggling to pay your fuel bills as a result of the coronavirus (COVID-19) outbreak, you may be able to get help from your energy supplier. Many energy suppliers are now offering assistance to prepay and credit meter customers.
You can find more information and advice on the Money Saving Expert website: https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/#energy
Citrus Energy can also help people who are in fuel poverty. Please note you can't contact Citrus Energy by phone at the moment, but you can contact them by e-mail at email@example.com.
If you are in crisis, please contact our Information and Advice Hub at firstname.lastname@example.org or by calling 0300 123 0900.