Births, Marriages and Deaths

Please note as of Monday 23 March 2020, there will be no public access to the registration office.

Birth Registrations

From Monday 27th July 2020, the parent(s) of any new born child who require to register their baby should contact Ayr registration office on: 01292 617617 to provide preliminary details prior to an appointment being made to attend.

Business hours are as follows: 

  • Monday: 08:45 - 16:45
  • Tuesday: 08:45 - 16:45
  • Wednesday: 10:00 - 16:45  
  • Thursday: 08:45 - 16:45
  • Friday: 08:45 - 16:00
  • Saturday: 09:00 - 13:00

Please note that the service will be unavailable between 12:30 and 13:30 Monday to Friday.

Marriages and Civil Partnerships

The latest government guidelines come into effect from Wednesday 15th July.

In summary:

Ceremonies can now take place both indoors and outdoors.

There is no limit on the number of households attending, however the maximum number of attendees is 20; this includes everyone present.  Therefore the registrar, witnesses, photographer, children and so on will count towards the total number permitted.

It therefore follows that the venue must be able to safely accommodate no more than 20 persons with the appropriate physical distancing measures.

Please note that if there are more than 20 persons in attendance and/or appropriate physical distancing cannot be maintained, the registrar will not be able to conduct your ceremony until the government guidelines are adhered to.

There will be a further review of numbers at the end of July.

For further information on the Scottish Government guidance outlined in Phase 3 and/or to give notice for a marriage in South Ayrshire, telephone:  01292 617617 or email:  ayr.registrars@south-ayrshire.gov.uk

All forms can be downloaded from the South Ayrshire Council website:  www.south-ayrshire.gov.uk/marriages

Please note: Couples must give the minimum 29 days notice from when the notices are received and processed by the registration office.

Deaths

Death registrations will continue to be carried out remotely, by telephone until further notice

Extracts

To order certificates, telephone: 01292 617617. Please note: Payment must be made at the time of ordering. 

Changes to Bereavement Services

We understand that losing a loved one is an extremely difficult time, and our bereavement services always strive to provide a compassionate and caring service.

We appreciate the seriousness of the current public health situation regarding coronavirus (COVID-19), and the part we must play to help reduce the spread of the virus. While we will still offer the same care and compassion, we are following guidance from the Government and national bereavement associations*, resulting in the following temporary changes to our services.

What we're doing:

  • Masonhill crematorium office is now open to the general public. Please wear a mask when entering the building;
  • We have temporarily removed all hymn books from Masonhill Chapel, and have asked Funeral Directors to make sure that they have orders of service that suit the wishes of families;
  • The Book of Remembrance room is now open to the public. Only one family/bubble is permitted to enter the room at each time, and masks must be worn at all times. Please remember to adhere to social distancing guidance;
  • We are now able to hold the monthly service of remembrance for babies under 24 weeks on the 29 August at 10.30am (please note that these services are held on the last Saturday of each month);
  • We can now take bookings for the internment of cremated ashes;
  • We can now process new requests or permits for memorial foundations.

What we're asking you to do:

  • Please limit the number of people who attend funerals to 20 family members/mourners. If you are attending Masonhill Crematorium Chapel, please wear a facemask in line with Scottish Government guidance (this is not necessary for a burial service); 
  • Please follow Government guidance on social distancing throughout burials and cremations, and keep 2 metres apart from others.  This unfortunately means that you will not be able to take a cord.  Our staff will carry the coffin with the funeral directors and lower the coffin during the committal;
  • Please stand 2 metres away from the grave while the coffin is being lowered.  If you wish, you can step forward when our staff have stepped back from the grave, and are 2 metres away from congregation;
  • Please do not shake hands or have any physical contact with anyone who attends a funeral service (this follows guidance from The Church of Scotland and The Roman Catholic Church);
  • Should a family member wish to collect ashes, rather than have the funeral director collect them, we can accomodate this. 

In addition to the above: 

  • No singing, chanting or playing of wind instruments is permitted at the moment, including outdoors. 

Please be aware that Masonhill Crematorium does not currently have Wi-Fi or any streaming service within the Chapel. We will work with families and funeral directors to make alternative arrangements in cases where families wish to record or stream the service. 

These changes are for the health and safety of those attending a funeral, the funeral directors and our employees. We understand how difficult these changes will be, and we appreciate your support and understanding.  Changes are happening very quickly just now, so please visit this page regularly for updates. 

Funeral Support Payment

 Funeral Support Payment helps pay for funeral costs if you live in Scotland and are eligible.  It will not usually cover the full cost of the funeral but should help pay some costs.  It can be paid either to you or your funeral director. Applications must be received within 6 months of the funeral. However, you can apply late if the reason for the delay is due to COVID-19.  To check if you are eligible for the Funeral Support Payment and to apply online, go to:  https://www.mygov.scot/funeral-support-payment/

You can also apply over the phone by calling 0800 182 2222 and requesting a call back.