Births, Marriages and Deaths

Please note as of Monday 23 March 2020, there will be no public access to the registration office.

In line with recently released national guidance, South Ayrshire Council's Registration Service will move to a 7 day week from Monday 6 April 2020.

Revised business hours:

  • Monday: 08:45 - 16:45
  • Tuesday: 08:45 - 16:45
  • Wednesday: 10:00 - 16:45  
  • Thursday: 08:45 - 16:45
  • Friday: 08:45 - 16:00
  • Saturday: 09:00 - 13:00
  • Sunday: 09:00 - 13:00

Please note that the service will be unavailable between 12:30 and 13:30 Monday to Friday

This service is for death registrations by telephone only.

Births:  Following instruction from NRS (National Records of Scotland), all birth registrations will be suspended until further notice.

If you are not able to register the birth of your child because of Coronavirus, you can still make a claim to receive Child Benefit.

If this is your first child, fill in the Child Benefit claim form CH2 and send it to the Child Benefit Office.  If you haven't registered the birth because of Coronavirus, add a note with your claim.

If you already claim Child Benefit, you can complete the form or add your baby's details over the telephone on 0300 200 3100.  You will need your national insurance number or child benefit number to make your claim.

For more information:  https://www.gov.uk/government/news/dont-miss-out-claim-child-benefit-by-phone-or-post-hmrc-tells-new-parents

Deaths: Following implementation of recent emergency legislation, face to face registrations have now been suspended. All death registrations will be will be completed remotely by telephone. If you need to register a death, please telephone Ayr Registration Office on 01292 617617 to make an appointment.

Marriages:  All marriages and civil partnerships will be suspended until further notice.  No Marriage Notice Forms (M10) and no marriage schedules will be issued.

Please note:  Couples due to be married in the coming weeks will only be able to do so when it is safe to lift restriction on the issue of schedules.  NRS will take advice on when that may be, so please keep checking our website for updates.

Replacement Certificates:  Certificates can still be ordered and paid for by telephone, and all certificates will be posted, without exception, until further notice. For orders, please call 01292 617617       

Changes to Bereavement Services

We understand that losing a loved one is an extremely difficult time, and our bereavement services always strive to provide a compassionate and caring service.

We appreciate the seriousness of the current public health situation regarding coronavirus (COVID-19), and the part we must play to help reduce the spread of the virus. While we will still offer the same care and compassion, we are following guidance from the Government and national bereavement associations*, resulting in the following temporary changes to our services.

What we're doing:

  • We have closed Masonhill crematorium office to the general public;
  • We have temporarily removed all hymn books from Masonhill Chapel, and have asked Funeral Directors to make sure that they have orders of service that suit the wishes of families;
  • We have closed the Book of Remembrance room to the public. We have, however, made sure that the book can be viewed from the window, and the page will be turned daily.   You  can also view it online at https://www.south-ayrshire.gov.uk/births-marriages-deaths/crematorium/remembrance.aspx ;
  • We will not be able to hold the monthly service of remembrance for babies under 24 weeks;
  • We will not be able to take bookings for the internment of cremated ashes;
  • We will place any new requests or permits for memorial foundations on hold until further notice.

What we're asking you to do:

  • Please limit the number of people who attend funerals to 12 family members/mourners. We understand this may be very difficult for many of you; however, only direct family members should attend. This is likely to be reviewed as the pandemic progresses, and we will keep you informed about any further changes;
  • Please follow Government guidance on social distancing throughout burials and cremations, and keep 2 metres apart from others.  This unfortunately means that you will not be able to take a cord.  Our staff will carry the coffin with the funeral directors and lower the coffin during the committal;
  • Please stand 2 metres away from the grave while the coffin is being lowered.  If you wish, you can step forward when our staff have stepped back from the grave, and are 2 metres away from congregation;
  • Please do not shake hands or have any physical contact with anyone who attends a funeral service (this follows guidance from The Church of Scotland and The Roman Catholic Church);
  • Please make arrangements with your funeral director to collect your loved one's ashes after a cremation.

Please be aware that Masonhill Crematorium does not currently have Wi-Fi or any streaming service within the Chapel. We will work with families and funeral directors to make alternative arrangements in cases where families wish to record or stream the service. 

These changes are for the health and safety of those attending a funeral, the funeral directors and our employees. We understand how difficult these changes will be, and we appreciate your support and understanding.  Changes are happening very quickly just now, so please visit this page regularly for updates. 

Funeral Support Payment

 Funeral Support Payment helps pay for funeral costs if you live in Scotland and are eligible.  It will not usually cover the full cost of the funeral but should help pay some costs.  It can be paid either to you or your funeral director. Applications must be received within 6 months of the funeral. However, you can apply late if the reason for the delay is due to COVID-19.  To check if you are eligible for the Funeral Support Payment and to apply online, go to:  https://www.mygov.scot/funeral-support-payment/

You can also apply over the phone by calling 0800 182 2222 and requesting a call back.